Privacy

This page explains how Shuffle handles your personal information, protects your account, and supports responsible play. We collect only what we need to run a secure, fair gaming site under state gaming regulations.

Responsible Gambling

Gambling should be entertainment, not a way to make money. If it stops being fun, it may be time to step back.

You can set several tools directly in your account:

- Deposit limits: Cap how much you add per day, week, or month. - Loss limits: Stop play once you reach a set loss amount. - Session time limits: End your session after a chosen number of minutes. - Reality checks: Get pop-up reminders showing how long you’ve played. - Cooling-off periods: Take a break from 24 hours up to six weeks. - Self-exclusion: Lock your account for at least six months.

Limits take effect right away. Requests to raise them go through a mandatory waiting period, usually 24 hours, to give you time to reconsider.

Warning signs include chasing losses, hiding play from others, or using gambling to cope with stress. These are common and nothing to feel ashamed of. Free, confidential help is available from the National Council on Problem Gambling (1-800-522-4700) or via their website.

Accounts are for adults only. You must be 18 or older to register. We verify age during sign-up and may ask for ID before paying out winnings. If you share a computer, consider installing blocking software like Net Nanny or K9 Web Protection to keep minors out.

Account Terms

Only one account per person is allowed. You must live in a state where online casino gaming is legal.

When you sign up, we collect basic identity details. Before your first withdrawal, we confirm your name, address, and payment method matches your ID. This is standard practice under state gaming rules and helps prevent fraud.

Bonuses come with conditions: wagering requirements, game eligibility, expiry dates, and caps on how much you can cash out. Trying to exploit offers, like creating multiple accounts or betting in ways that guarantee profit, voids bonuses and may lead to account closure.

Inactive accounts (no logins for 12 months) may be closed. We’ll email you before this happens.

Fair play matters. Using bots, colluding with other players, or disputing legitimate charges (“chargebacks”) breaks our rules and can result in bans.

If you have a complaint, contact our support team first. If unresolved, you can escalate it to your state gaming regulator.

We may update these terms. When we do, we’ll post a notice on the site and, if major, email you.

Data Use and Privacy

We collect four types of data:

- Identity: Name, date of birth, address. Needed to verify you’re eligible and prevent underage access. - Contact: Email, phone. Used for service messages and security alerts. - Payment: Card or e-wallet details. Processed by third-party providers; we never store full card numbers. - Technical: IP address, device type, pages visited. Helps us spot fraud and improve site performance.

We process this data because it’s necessary to run a licensed gaming operation, meet legal obligations, and protect our users.

Your information is shared only with:, Payment processors, Identity verification services, State gaming regulators (if required)

We do not sell your data to advertisers or data brokers.

Records are kept for five years after account closure. This is required by anti-money laundering rules that apply to all licensed operators.

You have rights under privacy law:, Ask what data we hold, Correct errors, Request deletion (where law allows), Get a copy in a portable format, Object to certain uses

To exercise these rights, email our data protection contact address listed in the site footer.

Cookies and Security

Our site uses cookies: - Essential: Keep you logged in and remember cart items. Cannot be disabled. - Analytics: Track site usage (e.g., which games are popular). You can opt out via your browser settings. - Marketing: Show ads based on your activity. Turn these off in your browser or via ad preference tools.

All data sent between your device and our servers is encrypted. Staff access to player accounts is strictly limited and logged.

If you have privacy questions or want to file a request, use the contact method in the site footer. We respond within ten business days.